Disney’s Genie app is an all-in-one journey planner for its theme parks

On this handout picture supplied by Walt Disney World Resort, visitors cease to take a selfie at Magic Kingdom Park at Walt Disney World Resort on July 11, 2020 in Lake Buena Vista, Florida.

Matt Stroshane | Walt Disney World Resort | Getty Photos

For theme park empires comparable to Disney, the visitor expertise is every thing.

Rides, eating places and character meet-and-greets are sometimes what carry folks via the park gates, however it’s the little issues comparable to shorter waits, quicker service and ambiance that maintain them coming again.

On Wednesday, the corporate unveiled Genie, an app aimed toward easing the method of planning a visit to Disney’s home parks.

After it launches this fall, visitors will be capable of inform the app what they need to do and the place they want to eat throughout their keep and this system will create an itinerary. It is designed to be customizable and versatile, so if visitors determine they do not need to go on a experience or need to strive a distinct in-park restaurant, Genie will reorganize the schedule.

Parkgoers may also use the app to order meals and pay for merchandise. Present and forecast wait instances for sights additionally will likely be displayed.

Buyer expertise is “the product” theme parks promote, mentioned Invoice Coan, president and CEO of theme park consulting agency ITEC Leisure.

“When folks go away, the legacy of their go to is that they will go inform one particular person, 10 folks, 100 folks,” he mentioned. “Second, and possibly extra essential, is that they’ll come again. As soon as you’ve got obtained the folks to your park, you are performed with the advertising and marketing and gross sales enterprise. They will come again as a result of that they had a terrific expertise.”

Genie, which was first introduced in 2019 throughout Disney’s D23 Expo, arrives at a time when theme parks have grow to be more and more reliant on expertise. Many of the amusements trade has adopted online-only reservation methods for tickets as a solution to handle capability. Parks have additionally added cellular order and pay choices to lower contact factors between staff and visitors.

These improvements had been adopted to forestall the unfold of the coronavirus however have improved the visitor expertise, mentioned Josh D’Amaro, head of Disney’s parks, shopper merchandise and expertise division. It is also helped theme park corporations comparable to Disney workers high-traffic areas of the park and redistribute visitors to less-crowded areas.

A bonus is that buyers are inclined to spend more cash when making purchases via cellular ordering and fee choices than conventional in-person money or bank card purchases, mentioned Eric Wold, senior analyst at B. Riley Securities.

“Attendance has returned, and, extra importantly, attendance has returned nearly to 2019 ranges, however at the next monetization,” Wold mentioned. “[Parks] are extracting extra {dollars} from these customers and the parks are simply being run extra effectively due to expertise.”

A paid model, known as Disney Genie+, will change the home park’s FastPass, FastPass+ and MaxPass choices, which had been discontinued in the course of the pandemic.

For $15 per ticket per day at Walt Disney World and $20 per ticket per day at Disneyland, visitors can use the brand new Lightning Lane at choose sights. Guests could make one choice at a time to bypass the principle line at a scheduled time for rides comparable to Haunted Mansion, Large Thunder Mountain and Millennium Falcon: Smugglers Run.

Genie+ additionally contains new audio and picture options, comparable to augmented actuality lenses at Disney World and limitless Disney PhotoPass downloads at Disneyland.

Along with Genie+, Disney may even supply particular person attraction choices. Visitors can schedule a time to experience as much as two of its most in-demand sights every day. This contains sights comparable to Seven Dwarfs Mine Practice at Magic Kingdom and Radiator Springs Racers at Disney California Journey. Pricing will differ by date, attraction and park, the corporate mentioned.

Standby queues and digital queues for sights comparable to Star Wars: Rise of the Resistance will proceed to be obtainable.

“Whether or not you might be in your fiftieth go to or your first go to, I need you to really feel that very same particular feeling,” mentioned D’Amaro. “And which means I need to be sure that I get you to the issues which can be most essential to you.”